Privacy Policy

1. Information We Collect

Depending on how you interact with us, we may collect:

• •Your name
• •Email address
• •Telephone or WhatsApp number
• •Company or organisation name
• •Job title or professional information
• •Location
• •Event details and requirements
• •Information submitted through enquiry and service-request forms
• •Recruitment and staffing application information
• •CVs, qualifications, work experience, and related information
• •Information provided when applying for opportunities with LEMA
• •Information provided when expressing interest in LEMA Academy programmes
• •Correspondence and communications with LEMA
• •Website usage and technical information, where applicable
• •Cookie and similar technology information, where applicable

We encourage you not to submit sensitive personal information through general website forms unless specifically requested and an appropriate method of collection is provided.

2. How We Collect Information

We may collect personal information when you:

• •Submit an enquiry through our website
• •Request our services
• •Request event staffing or recruitment services
• •Apply for a staffing or recruitment opportunity
• •Contact us by email, WhatsApp, telephone, or social media
• •Submit a website or other form
• •Express interest in LEMA Academy or future training programmes
• •Communicate with us about an event, project, or service
• •Visit or interact with our website

3. How We Use Your Information

We may use personal information to:

• •Respond to enquiries and service requests
• •Provide and manage our services
• •Prepare proposals, quotations, contracts, and related documents
• •Coordinate events and staffing services
• •Process recruitment and staffing applications
• •Communicate with clients, applicants, staff, and business partners
• •Manage bookings, payments, and administrative processes
• •Improve our website, services, and customer experience
• •Manage training and professional development applications
• •Maintain appropriate business records
• •Meet legal, regulatory, and contractual obligations
• •Protect the security and integrity of our business and website

4. How We Protect Your Information

LEMA takes reasonable technical and organisational measures to protect personal information against unauthorised access, loss, misuse, alteration, disclosure, or destruction.

However, no electronic transmission or storage system can be guaranteed to be completely secure. While we take reasonable steps to protect information in our care, we cannot guarantee absolute security.

5. Sharing of Information

LEMA does not sell personal information.

Where necessary and permitted, we may share personal information with:

• •Authorised LEMA personnel
• •Event staff assigned to a project
• •Service providers supporting our operations
• •Technology, hosting, communication, payment, or other service providers
• •Clients or project partners where necessary to provide an agreed service
• •Professional advisers
• •Government authorities, regulators, or law enforcement where legally required

LEMA takes reasonable steps to ensure that relevant service providers handle personal information appropriately.

6. International Data Transfers

Because LEMA operates across Ghana, Nigeria, and South Africa and may use service providers located in other countries, personal information may be processed or transferred across borders where necessary and legally permitted.

Where applicable, LEMA takes reasonable steps to use appropriate safeguards when personal information is transferred or processed across jurisdictions.

7. Your Privacy Rights

Depending on your location and the laws applicable to you, you may have rights relating to your personal information, including:

• •The right to request access to personal information we hold about you
• •The right to request correction of inaccurate or incomplete information
• •The right to request deletion where applicable
• •The right to object to or restrict certain processing
• •The right to withdraw consent where processing is based on consent
• •Rights relating to direct marketing
• •The right to raise a privacy concern or complaint

Requests may be subject to applicable legal requirements and reasonable identity verification.

8. Cookies

Our website may use cookies and similar technologies for website functionality, usage, performance, security, and other website features.

Please see our Cookie Policy for more information about how cookies and similar technologies may be used on our website.

9. Third-Party Websites and Services

Our website may contain links to third-party websites, social media platforms, communication services, or other external services.

LEMA does not control the privacy practices of these third parties. We encourage you to review the privacy policies and terms of any third-party websites or services that you choose to use.

10. Data Retention

LEMA retains personal information only for as long as reasonably necessary for the purpose for which it was collected, for service delivery, business records, legal or regulatory requirements, contractual requirements, or other legitimate business purposes.

When personal information is no longer required, we take reasonable steps to delete, destroy, or anonymise it where appropriate and permitted by applicable law.

11. Changes to This Privacy Policy

LEMA may update this Privacy Policy from time to time to reflect changes to our services, technology, legal requirements, or data-processing practices.

Where changes are made, the updated version will be published on this website with a revised Last Updated date.

12. Contact Us

If you have questions about this Privacy Policy or how LEMA handles personal information, please contact us:

Email: admin@labelleagencyltd.com

Labelle Events & Marketing Agency Ltd (LEMA)