Terms & Conditions

1. About LEMA

Labelle Events & Marketing Agency Ltd (LEMA) is an events, marketing, staffing, recruitment, training, and related professional services company.

Our services may include:

• •Event planning and coordination
• •Event management and production
• •Event staffing and guest experience services
• •Event decoration and styling
• •Marketing, branding, and brand activation
• •Project management and consultancy
• •Recruitment and staffing support
• •Digital and onsite registration services
• •Training and professional development through LEMA Academy
• •Travel and tour services
• •Related event, business, and professional support services

The availability and scope of specific services may vary depending on the project, location, programme, or applicable agreement.

2. Use of Our Website

You agree to use this website only for lawful purposes.

You must not:

• •Attempt to gain unauthorised access to the website or its systems
• •Interfere with the operation or security of the website
• •Use the website to transmit harmful, unlawful, or misleading material
• •Copy, reproduce, or misuse website content without appropriate permission
• •Use information obtained from the website for unlawful or unauthorised purposes

3. Website Information

LEMA makes reasonable efforts to ensure that the information provided on this website is accurate and up to date.

However, website information may change from time to time. Information about services, availability, pricing, staffing, events, training programmes, travel and tour offerings, locations, and other services may be subject to confirmation.

Website content should not be treated as a final quotation, booking confirmation, contract, or guarantee of service availability.

4. Enquiries, Applications and Service Requests

Submitting an enquiry, application, registration, or service request through the website does not automatically create a contract or guarantee that LEMA will accept the request.

A service, training programme, staffing engagement, travel arrangement, or other offering is confirmed only after the relevant requirements, availability, fees, payment terms, and other applicable conditions have been agreed and, where required, the necessary documentation and payment have been completed.

5. Quotes, Fees and Payments

Where applicable, quotations, invoices, registration information, or other documents issued by LEMA will state the relevant fees, payment terms, deposits, deadlines, and other applicable conditions.

Additional charges may apply where there are changes to the agreed scope, event requirements, location, timing, staffing requirements, transportation arrangements, training requirements, travel arrangements, or other project details.

The specific payment and commercial terms applicable to a particular service will be governed by the relevant quotation, invoice, contract, booking terms, or service agreement.

6. Event and Staffing Services

LEMA's event management, production, decoration, staffing, guest experience, registration, and related services are subject to availability and the specific requirements agreed with the client.

Clients are responsible for providing accurate and timely information about their event, including relevant dates, locations, schedules, staffing requirements, guest numbers, responsibilities, and other information necessary for service delivery.

Changes to agreed requirements may affect availability, staffing, timelines, and fees.

7. Marketing, Branding and Project Management Services

LEMA may provide marketing, branding, brand activation, consultancy, project management, and related professional services.

The scope, deliverables, timelines, fees, revisions, approvals, and other requirements for these services may be agreed separately with the client.

Where applicable, final deliverables will be provided in accordance with the agreed scope and applicable project terms.

8. Training and LEMA Academy

LEMA may provide training, education, workshops, professional development, and practical learning opportunities through LEMA Academy.

Specific training programmes may have their own requirements relating to registration, eligibility, programme fees, attendance, materials, certification, assessments, practical sessions, refunds, and other conditions.

Where a specific programme has additional terms, those terms will apply alongside these Terms & Conditions.

Registration for a training programme does not guarantee certification, accreditation, employment, event placement, or any other outcome unless expressly stated in the relevant programme information or agreement.

9. Travel and Tour Services

LEMA may provide or coordinate travel and tour-related services, itineraries, experiences, bookings, or related support where such services are offered.

Travel and tour services may involve third-party providers such as airlines, hotels, transport companies, tour operators, venues, or other suppliers. Their services may be subject to separate terms, availability, cancellation policies, fees, and requirements.

Where applicable, clients or travellers are responsible for providing accurate travel information and meeting any applicable passport, visa, immigration, health, insurance, or other travel requirements.

Specific travel and tour bookings may be subject to additional booking terms communicated at the time of service.

10. Third-Party Services

LEMA may work with or coordinate third-party suppliers, venues, contractors, technology providers, transportation providers, accommodation providers, travel providers, trainers, or other service providers as part of a project or service.

Where applicable, third-party services may be subject to separate terms, conditions, fees, cancellation policies, or other requirements.

LEMA will communicate relevant arrangements to the client, participant, or customer where reasonably necessary.

11. Intellectual Property

Unless otherwise stated, the content and materials available on the LEMA website, including text, logos, branding, graphics, photographs, videos, documents, designs, training materials, and other materials, are owned by or used with permission by LEMA.

You may not reproduce, modify, distribute, publish, sell, or commercially use LEMA website content or proprietary materials without prior appropriate permission.

Training materials provided through LEMA Academy may also be subject to additional intellectual property restrictions communicated to participants.

12. User-Submitted Information and Content

Where you submit information, photographs, documents, testimonials, or other content to LEMA, you confirm that you have the right to provide that material and that providing it does not knowingly violate another person's rights.

LEMA may use submitted information only for the purposes communicated to you, for providing requested services, or as otherwise permitted by applicable law and our Privacy Policy.

13. External Links

The LEMA website may contain links to third-party websites, social media platforms, booking platforms, payment services, learning platforms, or other external services.

These links are provided for convenience. LEMA does not control or guarantee the accuracy, availability, security, or practices of third-party websites and does not accept responsibility for their independent content or policies.

14. Limitation of Liability

To the extent permitted by applicable law, LEMA will not be responsible for losses arising solely from:

• •Your misuse of the website
• •Your reliance on incomplete or outdated website information
• •Unauthorised use of the website
• •Events or circumstances outside LEMA's reasonable control

Nothing in these Terms & Conditions excludes or limits any liability that cannot lawfully be excluded or limited under applicable law.

Specific client, training, staffing, travel, or other service agreements may contain additional terms relating to responsibility, liability, cancellation, refunds, and other matters.

15. Changes to These Terms

LEMA may update these Terms & Conditions from time to time to reflect changes to our services, website, business practices, or applicable legal requirements.

The updated version will be published on the website with a revised Last Updated date.

16. Governing Law

These Terms & Conditions shall be interpreted in accordance with applicable law.

Where a specific service agreement or contract applies to an engagement, that agreement may contain specific provisions regarding governing law, jurisdiction, payment, cancellation, liability, and other matters.

17. Contact Us

If you have questions about these Terms & Conditions, please contact us:

Email: admin@labelleagencyltd.com

Labelle Events & Marketing Agency Ltd (LEMA)